This identity check is a licence duty that keeps money laundering out of the casino, and our team finishes it within 10 hours.
Straight facts, no guessing, because our desk quotes every number here in plain sight.
One clear photo beats three blurry ones, and this route removes the usual re-send worry.
Here is what each upload confirms, so nothing comes back for a second look.
Four moments in your play bring the identity request, and each one explains itself here.
Because our licence from the Malta Gaming Authority, MGA/B2C/586/2011, requires checks against money laundering, Bizzo Casino Ltd. must ask where larger sums come from. The request is routine for every licensed operator and says nothing about your conduct.
Any one of these may be enough, depending on how the money reached us.
Original In, Edit Out. Altered files lose their value as evidence, so a cropped or retouched image is refused outright and has to be replaced with the untouched original. Send the untouched file from your camera roll Leave all four corners of the document visible
Sharp Shot Beats a Quick Snap. Text that cannot be read at full size leaves our team nothing to compare, so a soft-focus or partly cut photo goes back for a retake. Rest the document flat on a plain surface Shoot straight down in good daylight
The Details Don't Line Up. A name or address that differs from what sits in your profile breaks the link between you and the account, so the file is returned. Check your profile spelling before sending Use the document that matches your registered address
By the end you will know exactly what the check involves and what to expect next.
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