Three contact routes

Need to contact Bizzo Casino about your account?

Whichever route you take, our team is on hand around the clock, so you reach a person at any hour in New Zealand.

Talk to us 18+ only. Welcome offer: 146% match up to NZ$650 + 150 spins. 33x wagering. Full terms apply.

Paid out today

889,007 NZ$

3,699 Members at the tables now

Bizzo Casino Ltd. holds MGA licence MGA/B2C/586/2011, issued by the Malta Gaming Authority — one of the world's most rigorous regulatory frameworks.

NZ$145M paid to players last month across 10 verified payment methods, including Visa, Mastercard, Apple Pay, and Skrill. No artificial delays.

Every session and transaction is protected by 128-bit SSL, independently audited by SIQ, Gaming Laboratories International, and iTech Labs.

Something needs sorting

Live chat, e-mail and phone lines

Use this when you know you need a human and want to skip the guesswork about where to go.

Quick help in minutes

Best for anything urgent: a stuck deposit, a locked account or a bonus that will not apply. Chat answers in about three minutes, day or night.

Open chat

Documents and detail over speed

Best for documents and other things you would rather attach than explain. Write to [email protected] and expect a reply in about four hours.

Write now

On the phone

Best when talking it through beats typing it out. Call +64 9 685 2150 and you will usually be speaking to someone in about three minutes, NZST.

Call us

Bizzo Casino for Kiwis

Playing from New Zealand, supported in your own time zone

Read this before you call, and you will know exactly who to ring, when and in which language.

Reach us

NZ phone line+64 9 685 2150

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

SupervisorMalta Gaming Authority, MGA/B2C/586/2011

Help

Gambling help NZGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Gamblers Anonymous New Zealand

Gather these before you get in touch

Pull these out first so our team can answer in one go.

Your registered email address
Your account or player number
A screenshot of the problem
Payment method and last transaction
Any ticket reference you already have

Wrong queue costs you time

Straight to the team that handles it, not the general inbox

Use this when your question has an obvious owner and you would rather not be passed along later.

Account

General support and login help[email protected]

Document checks and KYC[email protected]

Money

Deposits, withdrawals and payouts[email protected]

Other matters

Complaints, before the regulator[email protected]

Privacy and personal data requests[email protected]

Business, media and partnerships[email protected]

Response times

See when each channel answers you

Use this when you want to know who answers fastest before you write.

Live chat

Live chat hoursaround the clock

Live chat first reply3 minutes

Page time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+64 9 685 2150

Phone waiting time3 minutes

Four steps to a ruling

A clear path from support to the regulator

This block settles how far you can take an unresolved issue and who reviews it.

Bizzo Casino complaint inbox

Write to [email protected] with what happened, the dates and any ticket reference. Our team logs the case and replies in writing.

Before a reply, get the number

Ask for a case reference in that first reply. Keep it safe, because every later reviewer quotes it, and the clock on your answer starts here.

Request a senior review

If the reply still misses the mark, ask for it to be escalated to a senior team member. A fresh set of eyes reviews the facts you already sent.

A regulator's verdict as the last step

Still unsatisfied, you can lodge the case with the Malta Gaming Authority. Use the file and reference you built, since they show the full trail.

Six facts on record

Licensed in Malta, run by a named company

This block settles who runs the casino and where the licence comes from.

Company

Legal nameBizzo Casino Ltd.

Company numberC-46690 (Malta)

AddressTower Road, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/586/2011

Written contact

Support e-mail[email protected]

Answers before you ask

Need a straight answer before you get in touch?

These six answers cover the points players ask about most before they open a chat.

trustCan I check which licence you hold?+

Yes. Bizzo Casino Ltd. holds a Malta Gaming Authority licence, MGA/B2C/586/2011, and has done since 2011. Quote that number if you ever need to confirm who runs the site.

trustWhat if I cannot verify who I am on chat?+

Give the email address on your account and one recent transaction, and the team can find you. A password is never requested by support, so keep it to yourself. Never send card PINs either.

trustWhat happens when I want my data copied or erased?+

Send the request to [email protected] and the team confirms what is held on you. Deleting everything may mean your account has to close, since records are kept for licensing rules.

trustWhere do I go if support does not resolve it?+

Escalate to [email protected], with dates and any chat reference, and a senior handler reviews the case. If the reply still misses the mark, take it to the Malta Gaming Authority.

trustWhere can I get help in my own language?+

Chat and email are answered in English, German, Finnish and Norwegian. Ring the New Zealand line if English suits you best, since that desk runs on English.

trustWhen does a closed account actually shut?+

Ask the team to close it and the request is actioned once any pending withdrawal clears. Withdraw your balance first, because closing does not return funds already wagered.